The Cold Hard Reality of PayPal Payments and eBay
November 16, 2008 by Revenuer · 2 Comments
A recent post: “The Keys To Surviving The PayPal 21-Day Hold Policy” on the Brews News, details all of the ways a seller will be subject to the 21 day payment hold policy when accepting payments via PayPal on eBay.
One of the most important segments of the Brews News article should be read and understood by every eBay seller…
In all cases, your buyer satisfaction rating must be greater than 95%. A dissatisfied buyer is one who (a) leaves negative or neutral feedback or (b) files a PayPal dispute / seller non-performance dispute or (c) leaves a 1 or 2 star rating in any of the detailed seller ratings categories. More than 5% buyer dissatisfaction automatically subjects you to the PayPal 21-day hold.Other than having a buyer satisfaction rating greater than 95% you also either have to(a) have been an eBay member for more than 6 months and you have 100 feedback or more, or(b) you will need to have received 20 or more detailed seller ratings in the last 12 months.eBay sellers who are relatively new (less than 100 feedback or member less than 6 months) or who have had little activity in the last year (fewer than 20 DSRs in the last 12 months) are, therefore, automatically subjected to the PayPal 21-Day hold even if their buyer satisfaction rating is greater than 95%
Merchants have considered their options and are realizing the options presented by eBay and Paypal are not the only path to eCommerce and payment processing available. With services like Google checkout or any secure credit card processing option the balance of security is more even than with Paypal and eBay. Stand alone ecommerce websites and other venue options which allow multiple forms of payment are becoming more prevelent and accepted than ever.
